Return Policy

Here at The Diamond Mine Jewellers we want you to love your purchase.
If you are not satisfied with anything you have bought from our website we will gladly issue you an exchange, or credit, providing the item is in the same condition as it was upon purhchase.

Certain conditions need to be met – which we’ve outlined below.

We will issue you an exchange, or credit, provided that:
• You return the item within 7 days of purchase at your own cost.
• The item is unused and in its original condition with all tags attached.
• You return the item, together with the original sale receipt, bank or credit card
statement and a completed ‘Returns Docket.’

Returns Policy

The Diamond Mine Jewellers does not offer refunds for “Change of Mind” however, if the items are in the original packaging, swing tags still in place and unused, at the buyers postage cost, we do offer an exchange for the same or higher value of the initial purchase. The above must be within 7 days of the purchase date.

We understand that purchasing online you don’t get to see or feel the product, hence we offer this added service to the buyer. Items that are faulty may be returned for an exchange if they fall within 7 days of initial purchase.

Making a Return or Exchange by Mail

To return items to The Diamond Mine Jewellers simply complete the relevant sections of the RETURNS form and post it to us, along with the item(s) you are returning, and your original receipt.

Please consider insuring your package (Registered Mail) in case it is lost or damaged in transit. The Diamond Mine Jewellers cannot be responsible for items that do not arrive to our location.
Please email [email protected] for any returns or exchange enquiries.

Please note: Returns will not be accepted without proof of purchase.